Terms and conditions of use

Terms Of  Use


General terms of e-shop

This present website constitutes the electronic store for the sale of Extyn goods over the internet (hereinafter “The Store”) of “I.P. TSAKALIS Industry of Women Clothing-Footwear ” trading as “Extyn at Aggelou Metaxa 22, Glyfada, Athens-Greece GR 16674 Tax Identification Number 800696375 – Tax Office of Glyfada, phone number: 210 89 83793 having its registered seat at Aggelou Metaxa 22 Glyfada, Athens, Greece GR 16674 (hereinafter “the Company”). These present General Terms and Conditions of Contract (hereinafter the “T&C”) aim to set forth in a clear, lucid and comprehensive manner, abiding to the principles of good faith and to provisions on the validity of contracts, the terms and conditions governing the relationships between the Company and any visitor or/and customer of the Store, in accordance with Law 2251/1994 on “Consumer Protection” and in particular the provisions regarding distant trading and Law 2472/1997 on “Protection of the individual from processing of Personal Data”, as in force today.

Each and all of your entries, navigations and transactions with the Store renders you a visitor or/and customer of the Store. Before proceeding to navigating through the Store, we ask you to confirm that you have fully read and understood these present T&C and that you accept them; any and all uses or/and transactions hereinafter with the Company through the Store presupposes your full and unconditional acceptance of these T&C.


Personal Data

The Company fully respects your personal data and ensures that the Store is in compliance with provisions of Law 2472/1997 on “Protection of the individual from processing of Personal Data” and Law 3471/2006 on “Protection of Personal Data and privacy in electronic communication”. In any case, the Company confirms that any collection, processing or/and saving of your personal data is in accordance with the law and strictly pursuant to your explicit and specific consent and solely for the purposes and to the extent necessary for the operation of the Store and the provision of the respective services that you have asked for, according to the below.

The Company confirms that it will not use your personal data for any use not explicitly authorized by yourself, nor will it send or disclose the said data to third parties (natural people or legal entities) not affiliated with the Company without your prior explicit and specific consent to do so, unless such disclosure is required for execution of your order (e.g. to collaborating courier companies) or is mandatory by law.

Even though navigating in the Store is also possible without revealing your personal data, you can benefit from additional services provided that you accept to reveal some of your personal data depending on the particular service which is of interest to you. For example, your contact details (e.g. name, surname, address of correspondence, telephone number, email) will be required for the purposes of creating your personal Extyn account, your address of correspondence will be required to communicate with the Company  (e.g. for submitting a complaint, for receiving information or promotion material) etc.

However, for initiation and processing of your transaction with us it is necessary that you notify us of certain personal data, such as your name and surname and your contact details, your payment details (e.g. your credit card number), your shipping address for your order etc. Further, while navigating in the Store by using your personal Extyn account, the Company may collect information from your computer’s operational system, your browser and your IP address in order to count visits, to create order history and consumer interest for the purposes of service optimization or maintaining an internal accounting file.

Under-aged visitors of the Store may only have access to it and to its services pursuant to the consent and under the supervision of their parents or their guardians and are under no obligation to submit their own personal data. In the event of submission of such personal data by under-aged people, the Company immediately deletes all such relevant data.

The Store allows you to have access to the file where your personal data have been collected and stored as per the above and allows you to rectify, delete, amend and supplement the data and information you have submitted.



For your safe navigation through the Store as well as your secure transactions with it, the Company takes all appropriate measures by adopting modern safety specifications of high quality in accordance with the market trends, such as for example the high level encoding technology SSL (Secure Socket Layer) of Thawte, which are initiated when inserting sensitive personal data providing a 256 bit codified communication. We ask you to take into consideration that we do whatever is necessary in order to protect your personal data and that safe navigation in the Store as well as protection of your password to your personal account also lies on you.

As is the case with the majority of websites on the internet so does the Store has the possibility to use cookies in order to provide the respective visitor/user with information and enhanced services (list of orders, personal settings, etc.) and to achieve more effective and faster processing of orders. Cookies are small numerical files which are sent and stored on your computer, containing settings and options which you have already made in the Store so as to automatically appear during your next visits to the Store and to facilitate the Company in understanding the way by which you use the Store. It is noted that Cookies do not cause any damage to your computer nor to the files saved therein. It is however clarified that through your browser’s settings you may opt at any point of time to delete any already saved cookies, prevent installation of new cookies or set to be asked each time a cookie is about to be installed onto your computer (for more information you may consult your browser’s help page).

It is possible that you find links in the Store leading to other webpages administered by others or belonging to others (natural people or legal entities) not affiliated to or associated with the Company or the Store. In such case, it is clarified that the Company or the Store bear no responsibility or liability whatsoever with respect to the content of such linked webpages and the use thereof by yourself, on the basis that these are not located within the Store nor do these fall under the Company’s control. Posting of these links does not imply a Company’s declaration of any kind on the credibility, safety and content of such links, of the services and products provided through these websites; use of such links and websites is under your sole responsibility. As a result, for any problem that may occur during your navigation through these linked websites or in relation to your transactions with such websites we ask you to directly contact the administrators thereof who exclusively bear liability for such websites


Goods Sold

The products sold through the Store are the products of the Company (hereinafter, the “Products”). The characteristics and other accompanied information thereof (e.g. indicatively any product warrantee, identity, any instructions, etc.) are available and you may consult these by following the instructions available in the Store by clicking on the name of the respective product. The prices indicated on the relevant catalogues next to each product include VAT (24%). Prices refer to Products and quantity of Products available in the Company’s warehouse while the Store reserves the right to adjust prices without notice.



Right to Cancel under the ICACRs

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, Extyn, Industry of Women Clothing-Footwear at Aggelou Metaxa 22 Glyfada, Athens-Greece GR 16674 or by email: support@extynathens.gr.


For orders cancelled under the ICACRs, we will issue you with a full refund. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.

You shall return cancelled orders to: Extyn Industry of Women Clothing-Footwear at Aggelou Metaxa 22 Glyfada,Athens-Greece Gr 16674, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

Our FREE COLLECTIONS SERVICE (see below) is not available for orders cancelled under the ICACRs.


Means of Payment

Payment of a specific order is effected in full security by use of a VISA or MASTERCARD credit card through Security Certificate & SSL Technology, confirmation of which is made through VISA’s and MASTERCARD’s 3D Secure Network system. In addition, it is also possible to pay through Viva Wallet secure transaction or cash on delivery at an additional charge of  Euro per order (administration expenses).

The Store has taken all necessary precautions to secure transactions by means of credit card. However, in case of confirmed fraudulent use of your credit card, you may cancel charge of your account upon submitting a request to the bank having issued your credit card, which is obliged to look into your complaint. For this reason you are under the obligation to immediately notify the issuing bank as soon as you realize such an event has occurred in order for such card to be cancelled and the further use thereof by unauthorized people be prohibited.


Means, time and cost of dispatch

The Products are carefully packed and are immediately available for delivery at the Company’s premises. Should you indicate so during submission of your order, the Products may be shipped to you at your expense and liability by courier at the latest within 10 days from the date of your order confirmation at the location you have indicated upon submission of your order.  Dispatch takes place daily; Saturdays, Sundays and bank holidays are excluded. Shipping costs are fixed for shipping throughout Greece and vary solely depending on the weight of the Products that you have ordered.

Dispatch time of the Products is subject to availability of the ordered products within the Store’s warehouse and to force majeure (e.g. bad weather conditions, strikes etc.), in which case we shall inform you accordingly by email or telephone in order for you to notify us of whether you wish, under these circumstances, for your order to proceed.

Withdrawal - Product return

Within 14 calendar days from the date of receipt, you have the right to return any Products bought, without any damage to you and without being required to disclose the reason for which you wish return thereof, provided that the Products to be returned are in the same condition as upon their receipt, i.e. without being worn or damaged, and are followed by the retail receipt and the guarantee or card of return indicating that the said Product(s) is/are for return according to article 8 of these T&C. For your convenience, upon delivery of the Products, it is advisable that you personally check the condition of the sold Products for any defects or problems with your order, its packaging or the Products. In case of return, any dispatch expenses resulting from such return of Products are born by yourselves. Within 30 calendar days from the date of receipt of the returned Products, the Store shall reimburse you with the amount corresponding to the total purchase value and dispatch expenses of the Products returned, by the same means of payment initially used for the placement of the order.

Products shall be returned to the Company’s address indicated above.



Advertising messages

The Store provides you with the possibility to opt to be updated on new Products, offers and services, by sending from time to time advertising-information messages to the e-mail address or telephone number previously indicated. The Store will in no event abuse of its above service. Besides, you are always given the possibility to unsubscribe from such service by submitting a relevant request to the email address support@extynathens.gr.

Contacting the company

All visitors/customers of the Store can communicate with the Company by calling (+30) 210 8983793 or emailing eshop@extynathens.gr or mailing to the address indicated at Contact Us page.


Intellectual and Industrial property rights

Excluding any explicit exceptions (intellectual rights of third parties, associates and authorities), the entire content of the website, including pictures, graphics, photographs, designs, texts, overall layout, services provided and Products and in general all files of the Store are the intellectual property, industrial designs, tradenames, distinctive marks, signs, symbols and registered trademarks and service marks of the Company, its affiliated companies and businesses and providers and are protected by the relevant provisions of Greek and European law as well as those of international agreements, protocols and conventions.

Any other product or service mentioned in the Store bearing trademarks of the respective organizations, companies, associates, authorities, unions or publishers constitute their own intellectual and industrial property and therefore the latter bear all corresponding liaiblity.


Visitor/User Liability

By accepting these present Terms & Conditions and by navigating through the Store, you responsibly declare that you are legally eligible to enter into this present contract and to make use of the Store under the terms and conditions provided herein. In addition, as a visitor/user of the Store you agree and accept that you are financially liable for any and all use of the Store as well as for the use of your Extyn account by others – including people co-habituating with you -and therefore you agree to supervise all use of the Store made by under-aged people using your Extyn account or name.

The Company, including its advisors, directors, officers and employees, is solely liable for fraud and gross negligence and solely for damages incurred and its liability may not exceed the value of the sold Products.

Applicable law and other terms

The Company and Store reserve the right to amend or update in writing these present T&C without prior notice, effective as of the date posted on the Store’s website. Failure of the Company to exercise any of its rights shall not be construed as a waiver.

Navigation, use and transaction with the Store is governed by Greek law, EU Law and the relevant international conventions. Any dispute that occurs during navigation, use and transaction with the Store shall be exclusively submitted to the competent courts of Athens, Greece.

Any provision of the above terms which is deemed to be against law shall automatically cease to be valid and shall be removed from this present, without affecting the validity of the rest of the terms.

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